Privacy Policy

Last updated 5th March 2024

This Privacy Policy document describes how and why we might collect, store, use and/or share (Process) your information when you use our services (Services) such as:

  • Visit our website at thelinhay.holidayfuture.com, or any website of ours that links to this privacy notice.
  • Engage with us in other related ways, including sales, marketing or events.

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared.

This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we may collect include the following:

  • names
  • phone numbers
  • email addresses
  • postal addresses
  • billling addresses
  • debit/credit card numbers
  • online identifiers (e.g. IP address, cookie identifiers)
  • geolocation information (can be derived from an IP address)

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

  • financial date
  • geolocation

We may collect data necessary to process your payments if you make a purchase, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/gb/privacy.

All personal information that you provide to us must be true, complete and accurate.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services, This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Date: Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamp associated with your usage, pages and files viewed, searches and other action you take such as which features you use), device event information (such as system activitiy, error reports and hardware settings).
  • Device Data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application indentification numbers, location, browser type, hardware model, internet service provide and/or mobile carrier, operating system and system configuration information.
  • Location Data: We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example we may use GPS and other technologies to collect gelocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information by either refusing access to the information or disabling your Location setting on your device.

How We Use Your Information

We process your personal information for a variety of reasons depending on how you interact with our Services, including:

  • To provide you with the requested service.
  • To respond to your enquiries and solve any potential issues you might have with the requested service.
  • To send you details about our services, changers to our terms and policies and other similar information.
  • To fulfil and manage your payments made through the Services.
  • To request feedback and to contact you about your use of our Services.
  • To identify usage trends about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns.
  • To save or protect an individual's vital interest, such as to prevent harm.

Legal Basis To Process Your Information

We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under the General Data Protection Regulation (GDPR) and UK GDPR):

  • Consent: If you have given us permission to use your personal information for a specific purpose.
  • Performance of a Contract: When we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legitimate Interest: When we believe it is reasonably necessary to achieve our legitimate business interest and those interested do not outweigh your interests and fundamental rights and freedoms. For example:
    • Analyse how our Services are used so we can improve them to engage and retain users.
    • Support our marketing activities.
    • Understand how our users use our products and services so we can improve user experience.
  • Legal Obligations: Where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests: Where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving threats to the safety of any person.

When And With Whom Do We Share Your Personal Information?

We may share your data with third-party vendors, service providers, contractors or agents (Third Parties) who perform services for us or on our behalf and require access to such information to do that work. The categories of Third Parties we may share personal information with are as follows:

  • Payment Processors.
  • Social Networks.
  • Website Hosting Service Providers.
  • Ad Networks.

Cookies, Log Files and other Tracking Technologies

We may use cookie and other tracking technologies to collect and store your information.

We follow a standard procedure of using log files via our hosting system with Hostaway. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Like any other website, we use ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.

How Long Do We Keep Your Information

We will only keep your information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information or if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How Do We Keep Your Information Safe

We have implemented appropriate and reasonably technical and organisational security measures designed to protect the security of any personal informatino we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackets, cybercriminals, or other authorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, tranmission of personal information to and from our Services is at your own risk. You should access the Services within a secure environment.

Children's Information

We do not knowingly collect any Personal Identifiable Information from children under the age of 18 and do not market to children under the age of 18. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users under the age of 18 has been collected, we will take reasonable measures to promptly delete such data from our records. If you think that your child has provided this kind of information on our website or become aware of any data we may have collected from children under the age of 18, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.